Storage Grange Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Grange Park provides storage, associated removal, collection and delivery services. By placing a booking, using our facilities, or instructing us to provide any related services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm or company who requests storage, removal or related services from Storage Grange Park.
Services means any storage, removal, collection, delivery, packing, handling, or associated services provided by Storage Grange Park.
Storage Unit means the space, room or container allocated to the Customer by Storage Grange Park for the purpose of storing goods.
Goods means any items, possessions, furniture, equipment, or materials accepted for storage, removal, collection or delivery.
Agreement means the contract between the Customer and Storage Grange Park incorporating these Terms and Conditions and any written confirmation or schedule provided at the time of booking.
2. Scope of Services
Storage Grange Park provides storage facilities and, where requested, removal, collection and delivery services to and from the storage facility or the Customer's premises. The scope of the Services for each Customer will be as set out in the booking confirmation or agreed in writing between the parties.
We reserve the right to refuse any request for Services at our discretion, including where we consider the Goods to be unsuitable, hazardous, illegal, or inadequately packaged, or where providing the Services would pose a risk to health, safety or property.
3. Booking Process
Bookings may be made by the Customer by submitting a request for storage or removal services and providing all information that we reasonably require, including access addresses, dates, approximate volumes of Goods, and any special handling requirements.
A booking is not confirmed until Storage Grange Park issues a written confirmation or otherwise expressly confirms acceptance. Any quotations provided are estimates only and do not constitute an offer capable of acceptance until confirmed by us.
The Customer must ensure that all information provided at the time of booking is accurate and complete. Any changes to dates, addresses, volumes, access conditions, or other material details must be notified to us as soon as possible and may result in a revised quotation or additional charges.
Where removal or delivery services are included, it is the Customer's responsibility to ensure adequate access for vehicles and handling of Goods, including the availability of parking, lift access, and any necessary permissions.
4. Estimates and Charges
Charges for storage and removal services will be based on the rates and pricing structure applicable at the time of booking. Estimates are provided in good faith based on the information supplied by the Customer, including the description and quantity of Goods and the nature of access at collection and delivery points.
If the actual work carried out differs from the original information provided, we may adjust the charges accordingly. This may include, without limitation, additional volumes, extra handling time, waiting time, difficulties with access, or the need for additional staff or equipment.
Recurring storage charges are usually calculated on a weekly or monthly basis, in advance, and may be subject to review from time to time. We will give reasonable notice of any changes to standard storage rates applicable to ongoing agreements.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment for removal, collection and delivery services is due prior to or on the day of service. Recurring storage charges are due in advance for each storage period.
We may require a deposit at the time of booking, which will be set out in the confirmation. Deposits may be applied against final charges or retained in the event of cancellation in accordance with these Terms and Conditions.
Where payment terms are agreed, invoices must be paid in full by the due date shown on the invoice. If payment is not received on time, we reserve the right to suspend or refuse access to the Storage Unit or to withhold delivery of Goods until all outstanding sums are paid in full.
Late payments may attract interest or charges at a reasonable rate to cover administration costs and the time value of money. Continued non-payment may result in termination of the Agreement and enforcement of our rights over the stored Goods as described in these Terms and Conditions.
6. Customer Responsibilities
The Customer is responsible for ensuring that Goods are properly packed, secured and prepared for storage or transport unless packing services are expressly included in the Agreement. Fragile items must be clearly identified and suitably protected.
The Customer must ensure that no prohibited or illegal items are presented for storage or removal. Prohibited items include, but are not limited to, explosives, flammable or combustible materials, compressed gases, chemicals, toxic or hazardous substances, perishable or decomposing goods, live animals, plants, illegal substances or items, and any goods that are unsafe or likely to cause damage or nuisance.
The Customer is responsible for ensuring that all necessary permissions, permits or parking arrangements are in place at collection and delivery sites. Any fines or penalties arising from inadequate permissions or illegal parking requested by the Customer may be charged to the Customer.
7. Access to Storage Units
Access to Storage Units is subject to the facility's access hours and security procedures, which may vary from time to time. The Customer must comply with all site rules, security protocols and instructions given by Storage Grange Park staff.
We reserve the right to restrict or suspend access to a Storage Unit where charges are outstanding, where we reasonably believe that the Goods may be hazardous or unlawful, or where required by law, court order or regulatory authority.
The Customer must not share access codes or keys with unauthorised persons and must take reasonable care to maintain the security of their Storage Unit. The Customer is responsible for securing the Storage Unit with an appropriate lock unless we provide one as part of the service.
8. Cancellations and Amendments
The Customer may cancel a booking by providing notice in advance of the scheduled service date. The amount of notice required and any applicable cancellation charges will depend on the nature of the service and will be set out at the time of booking or in our standard schedule of charges.
Where removal or delivery services are cancelled close to the scheduled date, we may retain all or part of any deposit or prepayment to cover lost time and costs incurred. This may include circumstances where staff or vehicles have already been allocated or dispatched.
For ongoing storage services, the Customer must give notice of termination in accordance with the agreed minimum notice period. Storage charges will continue to apply until the end of the notice period or until all Goods have been removed and any outstanding sums settled, whichever is later.
Amendments to bookings are subject to availability and may result in revised charges. Where we cannot accommodate requested changes to dates, times or services, and the Customer chooses to cancel, cancellation charges may still apply as above.
9. Insurance and Risk
Risk in the Goods remains with the Customer at all times except where loss or damage is caused directly by the proven negligence or breach of duty of Storage Grange Park. The Customer is strongly advised to maintain adequate insurance cover for all Goods stored or moved under this Agreement.
Unless expressly agreed in writing, our charges do not include insurance for the Goods, and Storage Grange Park does not act as insurer. Any insurance arranged by or through us will be subject to separate terms, conditions and exclusions provided at the time of purchase.
The Customer must promptly notify us in writing of any loss or damage allegedly arising from our Services and, where applicable, must also notify their insurer in accordance with policy requirements.
10. Liability and Limitations
Storage Grange Park will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, or for any delay, error or omission in providing the Services, is limited as set out in this clause.
We will not be liable for any loss or damage arising from or in connection with inherent defects, deterioration or fragility of the Goods, insufficient or improper packing by the Customer, normal wear and tear, changes in atmospheric conditions, vermin, pests, or any act or omission of the Customer or third parties.
We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, even if such loss was reasonably foreseeable.
To the fullest extent permitted by law, our total aggregate liability in respect of any claim arising under or in connection with the Agreement will be limited to a reasonable amount having regard to the charges paid for the relevant Services and the nature and value of the Goods, subject to any higher limit expressly agreed in writing or covered by valid insurance.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited by law.
11. Waste and Environmental Regulations
The Customer must not use the Storage Unit or our Services to dispose of waste or unwanted materials in contravention of applicable waste management and environmental regulations. This includes the unlawful dumping of items, disposal of hazardous materials, or leaving unwanted items on site or in common areas.
Where removal services include clearance or disposal of items, this will be subject to specific agreement and may attract additional charges. Any items we agree to dispose of will be handled in accordance with relevant waste and environmental laws, and the Customer remains responsible for any information, data or personal items contained within such waste.
If the Customer leaves behind items in a Storage Unit or on our premises after termination of the Agreement, we may treat such items as abandoned and arrange for their removal, sale, recycling or disposal. Reasonable costs associated with such removal or disposal may be charged to the Customer.
The Customer shall indemnify Storage Grange Park against any claims, fines or penalties arising from their breach of waste, recycling or environmental regulations in connection with the Goods or the use of our Services.
12. Right of Lien and Sale of Goods
In the event of non-payment of any sums due under this Agreement, Storage Grange Park shall have a contractual lien over the Goods stored or held in connection with the Services. This means we may retain possession of the Goods until all outstanding amounts, including any interest, charges or reasonable costs of enforcement, are paid in full.
If sums remain unpaid for a period specified in our notices to the Customer, we may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods in order to recover amounts owed. We will account to the Customer for any surplus remaining after deduction of all sums due and the reasonable costs of sale or disposal. If the proceeds are insufficient to discharge all sums due, the Customer remains liable for the balance.
13. Termination
Either party may terminate the Agreement by giving the notice required under these Terms and Conditions or otherwise agreed in writing. On termination, the Customer must remove all Goods from the Storage Unit and settle all outstanding sums.
We may terminate the Agreement immediately and without liability if the Customer is in serious or persistent breach of these Terms and Conditions, including failure to pay charges when due, unlawful use of the Storage Unit, storage of prohibited items, or behaviour that endangers safety or security.
Upon termination, if the Customer fails to remove Goods within a reasonable period after notice, we may exercise our rights of lien and sale or disposal as described above.
14. Data Protection and Privacy
Storage Grange Park may collect and process personal data relating to Customers in order to manage bookings, provide Services, administer accounts, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws and our privacy practices, as notified to Customers from time to time.
The Customer is responsible for ensuring that any personal data contained within the Goods, such as documents or digital media, is appropriately secured or removed prior to storage or disposal.
15. Complaints and Dispute Resolution
If the Customer has a concern or complaint about any aspect of the Services, they should raise this with us as soon as reasonably possible, providing full details and any supporting information. We will use reasonable efforts to investigate and resolve complaints promptly and fairly.
Where a dispute cannot be resolved through our internal processes, the parties agree to consider in good faith whether alternative dispute resolution, such as mediation, may be appropriate before commencing court proceedings, without prejudice to either party's rights.
16. Variations and Entire Agreement
We may amend these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking, although ongoing storage arrangements may be subject to updated terms where reasonable notice is given to the Customer.
No variation to the Agreement will be binding unless it is in writing and expressly agreed by Storage Grange Park. Any statements or representations made by our staff or agents shall not have contractual effect unless confirmed in writing.
These Terms and Conditions, together with any written confirmation or schedule provided at the time of booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Agreement shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement, including any non-contractual disputes or claims.
By proceeding with a booking or using the Services of Storage Grange Park, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
